Enterprise Content Management (ECM).

Enterprise Content Management encompasses the technologies, tools, and methods used to capture, manage, store, preserve, and deliver content across an enterprise. At the most basic level, ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists. More detailed definitions of these items can be found at http://www.aiim.org/article-aiim.asp?ID=27664

Web Content Management
Web Content Management is a technology that addresses the content creation, review, approval, and publishing processes of Web-based content.

Business Process Management/Workflow
Business process management (BPM) is a class of application that previously was labeled as a “workflow” application that can be implemented at the enterprise or multiprise level. Just as workflow has its true roots in the manufacturing area, BPM has largely come about from this same sector as part of the initiative to control the supply chain.

Electronic Document Management Sytems (EDMS)
EDMS refers to a computerized environment that permits the creation, capture, organization, storage, retrieval, manipulation, and controlled circulation of documents in an electronic format. EDMS are fairly and evolved as part of the information technology revolution. These systems seek to use computing as a tool to simplify the storage and organization of information, much of it business records.

Electronic Imaging
Pursuit of a document image management solution spawned the concept of “the paperless office.” The idea is to scan and digitize business documents, thereby eliminating paper management problems by electronically processing those images of the paper itself.

E-mail Management
Today everyone in the business world uses e-mail. Most organizations clearly see and understand the need for effective e-mail management. Unfortunately, many organizations do not seem to know where to start or how to manage corporate e-mail to support regulatory compliance efforts and legal discovery activities. In addition, privacy and anti-spam laws have made it more challenging for companies to use e-mail as a communication vehicle for their marketing efforts.

Forms Processing & Recognition
Automated forms processing is used to capture data on forms that are external to a company, forms that are filled in by manual means – using hand print, machine print, and check boxes – and then returned to a centralized location for batch processing. Today’s forms automation systems offer more than recognition of hand printed and machine-printed characters.

Storage Management
A variety of systems are used to store and retrieve knowledge. Information needs to be stored on or in some physical object and the breadth of choices increases on a regular basis.

Records Management
A Record is information in any form, physical or electronic, received or generated by an organization as a trigger of or as evidence of an activity. The records management role has evolved through the years from clerical and accounting functions and is now considered an enterprise-wide activity.

Web Content Personalization
In the broadest sense, every aspect of an IT infrastructure that manages data, documents, or content could be considered part of personalization. Personalization software is available from a number of vendors, and the techniques used to achieve personalization continue to evolve as technology and social acceptance permits. Offering the right content to the right visitor at the right time will delight the website visitor that is inundated by information noise, while increasing the value of the website.

Workflow and Standards
As standards in the document industry continue to become refined and the need for automation of workflow grows in an increasingly competitive environment, standards-compliant products are coming into the market, but there is limited information available about how these standards are actually being deployed in the field and what their impact is. Additionally, process automation has long been pursued by larger establishments in the industry, but it is not clear how these types of initiatives are cascading through the mid-sized to smaller establishments and what the impact of those initiatives--or barriers to implementing them-- have been. Some are coalition-generated standards such as PDF/A and TWAIN while others bubble up through the marketplace as open industry standards such as XML, Web Services and Java.